The Mains of Drum Membership
…of the Garden Centre Association
Promoting; “better standards, better business’
NEWS UPDATE January 2018
The Mains of Drum started 2018 with amazing news, making it into the top three Garden Centres in the whole of the UK. We were recently given one of the highest accolades in the industry from the Garden Centre Association. After inspecting all the garden centres in the whole of the UK we were awarded ‘Best Garden Centre in Scotland’ at their regional awards ceremony and had been waiting to hear our overall UK placing. Being in the top ten nationally means that the Garden Centre Association officially recognise us as being a ‘Garden Centre of Excellence’ which is an incredible achievement.
We are proud at The Mains of Drum to be members of the GCA as this demonstrates to our customers, staff, community and suppliers that we are a leading garden centre in the UK.
The Garden Centre Association represents over 200 garden centres - widely regarded as being among the UK ‘s most progressive. As the market has grown and the expectations of customers have increased, many have developed to become full scale ‘leisure destination’ centres offering a rich and rewarding shopping experience based around plants and related products for the home and garden.
The Garden Centre Association (GCA) requires all members to meet standards that represent the very best in garden centre retailing. Ensuring customer satisfaction is a crucial aspect of GCA activity and every garden centre is subjected to a comprehensive annual inspection by independent consultants to satisfy the GCA expectation that members maintain and improve their customer service standards.
Another aspect of customer service and product reliability is the Association’s Plant Guarantee Scheme, whereby members undertake to replace hardy plants that fail to grow in the customer’s garden provided, of course, they have received reasonable care and are returned to the garden centre within one year of purchase. The scheme enhances the GCA’s belief that customers should be assured that they can buy plants with confidence at any member garden centre.
The Mains of Drum have, over the years, been proud winners of many GCA Inspection awards. Here are the latest seventeen certificates we were awarded at our last inspection in 2017: